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Frequently Asked Questions

Find answers to common questions about our products and services.

Contents

Contents

Customer Self Service Help Centre

Get instant help with common product issues

We've set up a Help Centre with articles about our appliances and products that cover basic troubleshooting and common issues. We hope this resource will be helpful. Please check the Help Centre when you are experiencing issues with our appliances - it may be an easy to solve problem. If you don't find a solution to your problem, please contact us and our team will help.

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General

Located on a silver or white data rating label. 
Check inside the door frame (ovens/dishwashers), under the main chassis (cooktops), behind the grease filter (rangehoods), or on the side of the door frame (washers/dryers).

Through authorized retail partners nationwide, Visit the "find a retailer" page on the Parmco website.

We do not sell direct to the public - only through authorized retailers.
Spare parts and accessories can be purchased directly from the Parmco website. 
Boxed damaged, repacks and seconds appliances can be purchased direct from Parmco at 519 Mount Wellington Highway, Mt Wellington, Auckland

Mechanical breakdown and manufacturing defects covering parts and labour. 
It excludes cosmetic damage, physical glass breakage, wear-and-tear items, improper installation and failures caused as a result of misuse or lack of cleaning and maintenance. 

No need to register for the warranty. 
Please note - if you need to make a claim in future, you will be asked to provide a proof of purchase (original receipt/invoice)
If you have a gas appliance, you will also need to provide a copy of your gas certificate of compliance.

Submit a service request through the Parmco website support portal.
https://parmco.odoo.com/helpdesk/service-request-2

Parmco warranties are non-transferable and only apply to the original purchaser at the original installation address.

Check date on the original invoice/receipt for the appliance as the warranty would start from that date and match it against the model's warranty period (e.g. standard 7 year warranty)

Download digital PDFs directly from the specific product page or the "User Manuals" section on the Parmco website.
Alternatively, you can send an email to sales@parmco.co.nz with the model number or a photo of the appliance and we can email a pdf copy of the manual.

You need a gas Certificate of Compliance (CoC) or Gas Safety Certificate (GSC) because it is a legal requirement under New Zealand's Gas (Safety and Measurement) Regulations 2010 to prove your stove was installed safely and correctly. 

Here is why these documents are essential for a gas stove installation:
Legal Compliance
  • It is illegal to connect or install a gas stove yourself or use an unlicensed person.
  • A CoC proves the specific gasfitting work meets official New Zealand standards.
  • A GSC confirms that once connected to the gas supply, the stove is safe to use and does not harm the rest of your gas system. 
Safety and Testing
  • A licensed gasfitter must test the lines for gas leaks and check correct pressure and performance.
  • The certificate acts as a formal sign-off that the appliance operates safely without risk of fire or carbon monoxide issues.
Insurance Protection
  • If a gas leak or fire damages your home, your insurance company will ask for your gas compliance certificates.
  • Missing or uncertified work can result in your insurance claim being reduced or completely denied. 
Selling Your Home
  • When you sell a property, lawyers and buyers routinely request compliance records for all gas appliances during due diligence.
  • Missing certificates can delay your property settlement or reduce your home's sale value.
You can request this from your original installer.

Ovens and Stoves

Press the clock/timer button until the time flashes, adjust hours and minutes using the + / - buttons, and press the clock button again to set.

Digital clocks in appliances can gain or lose time. There are a few factors that can affect how this occurs and the most common is the frequency from the power grid. If the clock is designed to run on 50Hz and it gets more/less than that then it will either gain or lose time. The amount of time it gains/lose will be dependent on the frequency difference it receives. The time is generally a few seconds but over a period of a few weeks it can be a few minutes out. 


Some clocks run on Quartz crystals and these clocks will function differently to those who rely on power grid, other clocks connected to the internet updates to a central clock every few hours to ensure the time is displayed correctly.


Electrical pulses or “electrical noise” from other appliances can also affect the digital clock time and cause it to either lose or gain time. 

Open door fully, flip up the locking latches on both hinges, lift the door to a 45-degree angle, and pull upward to slide hinges out of the frame.

Unhook the small metal corner clips anchored into the cavity frame holes and pull gently. Press the corner clips of the new seal firmly into the same anchor points.

Unclip the top (or bottom) plastic door trim, slide out the inner glass panels, wash with warm soapy water and a non-abrasive sponge, and dry fully before reinserting.

Unscrew the securing nut or lift the bottom rail upward, then tilt the rack inward to unhook the top pins from the cavity wall.

Disconnect main power, unscrew the glass protective cover counterclockwise, unscrew the G9/E14 bulb, insert a heat-rated replacement, and screw the cover back on.

Replacement bulbs can be purchased from your local hardware store (300° high-temperature rated appliance bulb required).

Non-abrasive microfiber cloths, warm soapy water, baking soda paste, or mild non-caustic oven cleaners. Avoid harsh abrasive scouring pads.

No. Glass breakage is classified as physical damage or thermal stress from external impact and is excluded from standard manufacturing warranties.
Accidental damage is usually something covered under household content insurance.

Built-in ovens and 60cm/90cm freestanding stoves require hardwiring by a registered electrician and do not come with a standard 10A plug.

Refer to the user manual's symbol guide; standard icons represent Fan Bake (fan with top/bottom bars), Grill (zigzag line), and Defrost (fan with snowflake/droplet).

Pull the small metal lever located on the hinge mechanism forward toward the open door panel until it clicks into the locked hook position.

Gas stoves are dual-fuel compatible. They come setup for Natural Gas and include an LPG conversion kit with alternative jets (conversion must be completed by a licensed gasfitter).

No, the height cannot be adjusted. The appliance has screw-in adjustable feet but are for leveling purposes only not height adjustment.

Pull the coil element straight out from its terminal socket on the cooktop surface to disconnect, and push the new element terminals firmly back into the socket.

Remove pans from under the coil elements, soak in hot soapy water mixed with degreaser, scrub with a non-abrasive pad, and dry thoroughly before putting back in place.

No, none of the Parmco stoves have a warming drawer. Selected models have a utility drawer for storage only.

A high-heat self-cleaning cycle (450°–500°) that incinerates food soil, fat, and grease spills into a fine ash that wipes away easily.

Self-cleaning micro-porous enamel side panels that absorb and oxidize fat splatters during normal cooking at temperatures above 200°

Control panel sticker decals or replacement printed fascias are available through home appliances online - https://www.homeappliancesonline.co.nz/

Cooktops

Check the rating label stuck on the underside of the cooktop chassis (accessible from inside the cabinet beneath) or on the original warranty card. There is also a copy on your manual.

Cut-out dimensions vary by model; consult the specific installation manual or product specification sheet before cutting benchtop surfaces.

No. Ceramic and induction glass tops are not covered against impact damage or thermal shock caused by dropped cookware.
Accidental damage is usually something covered under household content insurance.

Due to the difficult nature of shipping glass on its own its not stocked. It could be ordered in but this carries inherent risk - contact sales@parmco.co.nz for a quote and timeline. 
Accidental damage is usually something covered under household content insurance.

Directly via the Parmco website parts portal or through an authorized service agent/retailers.

Recommended pot base diameters should match or not exceed the outer etched zone ring on the glass or element. 
Refer to information in your user manual for max and min size.

Ceramic and induction cooktops (4 or 5 elements) generally require dedicated 20A–32A hardwired connections.
Two element electric units and gas cooktops may run on 10A-15A.

Does not come with a plug. Only supplied with a lead.
Your installer may hardwire or connect a plug at time of install.

Parmco gas cooktops can be used with either NAT and LPG.
They come setup for Natural Gas and include a LPG conversion kit with alternative jets.
Conversion must be done by a licensed gasfitter and they must comply with NZ standards.

Ceramic uses radiant heated coils underneath glass to transfer heat slowly to cookware. 
Induction uses electromagnetic fields to heat the iron base of the pan directly, offering instant heat control and cool glass surfaces.
Please note - induction cooktops will only work with induction suitable cookware.

Unscrew burner caps and use a fine wire or pin to clear debris from the brass jet orifice. Do not enlarge the center hole. There are multiple videos on youtube that shows how this is done.

Cookware made of ferrous metals (cast iron, magnetic stainless steel). Check by placing a magnet on the bottom of the pan—if it sticks, it works.

Wipe clean with a damp cloth, dry thoroughly, and apply a drop of mineral oil or solid-plate conditioner to prevent surface rust.

Rangehoods

Soak aluminum mesh filters in hot soapy water with degreaser or mild dish soap for 20 minutes, brush gently, and rinse clean. Do not place in dishwasher as higher water temperatures can damage the filter.

Every 1 to 2 months, or more frequently with heavy frying/wok cooking.

Charcoal filters last between 3 to 6 months depending on use and cooking frequency.
Filters cannot be washed therefore need to be replaced.
Replacements are available to purchase via the Parmco website.

Carbon filters cannot be cleaned. They need to be replaced every 3-6 months depending on use and cooking frequency.

Direct from the Parmco website spare parts section or your local service agents/retailers

Disconnect power, use a small flathead screwdriver or suction tool to unclip the glass lens, pull the G4 pin bulb straight out, and insert the new bulb using a cloth (avoid bare finger contact).

Disconnect power, pop out the complete spring-loaded LED light housing from the canopy underside, unplug the quick-connect wiring plug, and snap the new LED unit into place.

No, unfortunately lights cannot be upgraded from halogen to led.

Yes but for certain models only. Please check with Parmco direct if your model has an extension available.
Please note extensions only available in stainless steel.

Refer to manual for the correct ducting size to use but majority of our models require 150mm ducting.
Standard requirement is 150mm rigid/semi-rigid ducting depending on the hood motor rating.

Recommended maximum length for ducting is 4.5 metres, deducting 1 meter for every 90-degree bend added.

No. Ducting can be purchased through local suppliers like Smooth air or hardware/electrical stores.

Minimum 650mm above electric cooktops. 
Minimum 750mm above gas cooktops (refer to local gas regulations).

Most of the Parmco wall mounted and integrated rangehoods can be recirculated using compatible carbon filter attachments.
Please refer to the website or contact Parmco direct for carbon filter information.

TPC-AT 110 (2 IN BOX) – Only for LED MODELS

T2-6HAL, T2-6-1L, T2-9-1L, RBOX, RCAN, T4-11GLA-6L, T4-11GLA-9L, T4-12LOW-6L, T4-12LOW-9L, T7-6S-4, T7-9S-4, RLCD, RLOW, RC9B1000, RC6W700, RC6W1000, RC6S700, RC6S1000, RC9S700, RC9S1000, RB6S1000, RB9S1000, RB6G1000, RB9G1000, RR6S440, RR6S700, RR9S440, RT52S1000, RT75S1000, RB6B1000, RB9B1000, RT9S1000, RT52B1000, RT75B1000, RT9B1000, RT52S700

 

TPC-AT 160 (2 IN BOX) – Only for HALOGEN MODELS

RBOX, RCAN, T4-12LOW, T4-11GLA, T4-11GLA-6, T2-6HA, RTEL, RLOW, RLCD, T7-6S-3, T7-9S-3

 

TPC-CB (1 IN BOX) – Two filters required

T5C-6S-350, T5C-6W-350

 

TPC-CB02 (2 IN BOX)

T1-6-3L

 

TPC-AT 152 (1 IN BOX)

R6-501-1, DD-700IB-IND, DD6G1000, DD9G1000 

 

YAGCF150 (2 IN BOX)

RC6W500, RC6B500

 

TPC (1 IN BOX)

T7-6TWIN, T5-6W, T5-6SS

 

TPC-XB

RC6W550


Yes, as long as the ventilation requirements is adhered to.

Dishwashers

Scratches, chips, or tears in the vinyl coating expose the raw steel underneath to water and salt, causing rust. Hard water minerals can also accelerate corrosion on damaged tines.

Surface rust caused by physical damage or scratched vinyl coatings is not covered by the warranty. 
Manufacturing defects in the rack material within the warranty period are reviewed case-by-case.

Replacement racks, cutlery baskets, and spray arms are available from the Parmco online parts store.

Check if rinse aid is empty, select an option with Extended Dry/Extra Heat, ensure plastic items are placed on an angle, and avoid unloading dishes immediately after the cycle ends.

Yes. Rinse aid breaks surface tension on water drops, allowing moisture to slide off plates and glass for spot-free drying.

Twist the central cylindrical mesh filter at the bottom of the tub counterclockwise, lift out both the fine and coarse filter plates, rinse under warm running water, scrub with a soft brush, and lock back in place.

Refer to the cabinet installation template provided with the unit for exact timber door panel dimensions, maximum weight limits, and fixing point locations. This can also be downloaded from the specific product page on the website.

Dishwashers require only a single cold water connection (internal elements heat the water). Do not connect to hot water unless the manual specifically suggests or recommends it.

Refer to the user manual for the information. A user manual can be downloaded from the product page.

Unscrew or unclip the upper and lower spray arms, rinse under a tap, and use a toothpick to clear clogged holes of seeds or mineral buildup.

Refer to the manual for specific model instructions.
There will either be a latch that when pressed the basket can lower/lift up. Or there will be a second set of tracks where the basket can go into to adjust height.

Face soiled surfaces inward toward the center; place cups/glasses on the top rack, plates/pots on the bottom rack, and cutlery handles-down in the basket. on selected models cutlery is placed inside the cutlery tray.

Standard operating water pressure is between 0.04 MPa (0.4 bar) and 1.0 MPa (10 bar).

Laundry

Unscrew the 3–4 red/metal bolts on the rear panel of the washing machine using a spanner, pull out the bolts and rubber spacers, and seal the holes with the plastic caps provided.

Adjust the threaded feet at the bottom corners using a spanner until the unit is level in all directions (verify with a spirit level), then tighten the locknuts.

Open the access door on the lower front corner, place a tray/towel underneath to catch residual water, unscrew the pump filter counterclockwise, clear lint/foreign objects, rinse, and screw back tightly.

After every single load to maintain safe airflow, prevent fire hazards, and reduce drying time.

Pull out the upper water collection drawer and empty it into the sink after every cycle, or attach the included direct-drain bypass hose to a laundry standpipe.

Most modern front loaders use internal heaters and require only a cold water inlet connection. Dual-inlet top loaders require both hot and cold connections.

Check the user manual error table; common codes indicate door lock issues, inlet water faults, or drain pump blockages.

Pull the appliance away from the wall and visually inspect the inlet and drain hoses to ensure they are not twisted, crushed, or bent sharply.

Waste Disposers

Turn off power, wait 5 minutes, locate the red reset button on the bottom underside of the unit casing, and press it firmly inward until it clicks.

The air switch is sold separately.

Yes - Gold, Black and Gun Metal.

Differences relate to motor horsepower (HP rating), chamber grinding capacity, and sound insulation levels (GD-3 features higher power and enhanced noise reduction over GD-2).

Splash guards, sink stoppers, mounting assemblies, and air switch components can be ordered via the Parmco spare parts portal.

Refrigeration

If your freezer is heavily frosted over, ice can block the air vents or the return air duct leading to the fridge section. Because Parmco combination units rely on a single evaporator in the freezer to cool the fresh food compartment, blocked vents will prevent cold air from reaching the fridge. Turn your fridge completely off for 24 hours to allow for a full defrost. Once defrosted, turn it back on and test.

Cold Air Settles at the Bottom: Cold air is naturally denser and heavier than warm air, so it sinks to the very bottom of the fridge cavity right where the vegetable drawers are located.

Proximity to Freezer Evaporator Vents: In top-mount or bottom-mount Parmco refrigerators, the main cold air supply vent from the freezer is often located directly above or behind the crisper drawer. If cold air blasts continuously onto produce without dispersing, it freezes high-water-content items like lettuce, cucumbers, and tomatoes.

Crisper Humidity Controls Set Incorrectly: Opening the humidity slider vents on the drawer allows too much frigid main-cavity air to flow directly over delicate vegetables.

Incorrect Thermostat Settings: Setting the overall fridge temperature too low (e.g., $1^\circ\text{C}$ or $2^\circ\text{C}$) leaves no margin of error, causing localized zones at the bottom to drop below freezing.

Under-stocked Fridge: A sparsely filled fridge lacks thermal mass. Without enough items to absorb and store cold energy, cold air circulates too quickly and concentrates in the bottom bins.